Client Services

7 hours ago


Manchester, United Kingdom Switch Advisor Ltd Full time

**About us**

Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging.

Our work environment includes:

- Modern office setting
- On-the-job training
- Casual work attire
- Regular social events

**Position**:Customer Support Representative

**Location**:Manchester

**Responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Skills**:

- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening required.
- Must be able to multi-task, prioritize, manage time and work independently.
- Must be comfortable working in a fast-paced environment with competing priorities.

This is a full-time position so our applicants must all be available on a full-time basis for consideration.

**Salary**: £21,763.00-£22,695.00 per year

**Benefits**:

- Company events
- Employee mentoring programme
- Free or subsidised travel
- Free parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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