Client Services Executive

6 days ago

Manchester, United Kingdom JMW Solicitors Full time

Reference
- MA103
- Job Type
- Full Time

We have a new vacancy for a Client Services Executive to join our Client Services team in our Manchester offices.

The Client Services team act as a liaison between new clients and departments, by delivering accurate information about the enquiry to the relevant legal department. They are an integral team to the business, ensuring potential and existing clients receive the best possible customer service helping to generate repeat custom and client recommendations.

**JOB PURPOSE**:
To act as a liaison for between new clients and departments, by delivering accurate contact information and a detailed description of the legal query. To display exemplary customer service skills and a sales-minded attitude. To continually adapt to change in accordance with the needs of the firm and Client Services team.

**DUTIES**:

- To act in a professional and courteous manner at all times to maximise the client experience. To approach enquiries with a sales-minded attitude to identify opportunities in which JMW can assist.
- To demonstrate extensive knowledge of the departments within JMW and the type(s) of work that they primarily deal with.
- To communicate with clients regarding their legal queries and guide them to the appropriate department.
- To consistently obtain and process all essential client information accurately on the Proclaim system.
- To ensure customer enquiries are picked up promptly by the relevant department, by seeking feedback on a regular basis.
- To maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations.
- To take personal responsibility to ensure that the client journey is as smooth and efficient as possible.

**Benefits**:
When you join JMW, you get many benefits including:

- A minimum of 25 days' annual leave plus office closure between Christmas and New Year
- Free travel insurance
- Two days a year to do charitable work
- The opportunity to get involved in sports teams and social events
- Access to our Employee Assistance Programme and trained Mental Health First Aiders
- Annual promotions process open to all staff

Details of all our benefits and company culture can be found on the careers home page.

**Apply**:

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