Administrator - Certificates Coordinator
2 weeks ago
* Experience in the education sector is highly desired, but not essential.
- Exceptional documentation writing and excel skills.
- Ability to organise and structure workload and work on multi projects.
Administrator - Certificates Coordinator
We are seeking an experienced administrator with exceptional organising, high standard of customer service, attention to detail and with exceptional communication skills.
Who will you be working for?
Our client is a further education examinations provider located close to South London.
What will you be doing?
You will also:
- Support customers to use the online exam entry system and to make their uploads on the exam portal.
- Log all queries via the online survey tool to support with reporting of query number and type.
- Assist customers with first level enquiries about examinations and direct more complex, second level queries to the appropriate team.
- Redirect enquiries to other markets/regions or central office teams as appropriate.
- Support with contacting and resolving exam referral issues where the assessment cannot be completed due to an issue with the exam submission.
- Use knowledge and experience of customer queries to contribute to the continuous development of products and services.
- Provide guidance and support to centres selected for moderation, facilitate arrangements and co-ordinate the running of moderations.
- Book and support moderators and prepare their online itineraries.
- Deal with moderation issues/changes and liaise promptly will all involved parties to ensure the smooth and timely delivery of moderations.
- Process moderation paperwork correctly and accurately within set deadlines.
- Take part in testing of IT systems and contribute accordingly to feedback.
- Undertake other admin and financial processes to support the wider operational as required.
- Gather intelligence and feedback from customers and moderators to inform and support the improvement and development of qualifications.
About you:
You will have:
- Experience in the education sector is highly desired, but not essential.
- Exceptional documentation writing and excel skills.
- Ability to organise and structure workload and work on multi projects.
- Enjoy building relationships and networking.
- Exceptional IT skills.
- Exceptional communication both written and spoken.
What's in it for you?
The Administrator - Certificates Coordinator is a 1-year fixed term contract. The applicable salary is up to £22,000pa (dependent on experience). Our client offers a hybrid working model with some in-office working and some working from home - the working hoursare 9am-5pm Monday-Friday.
The position also offers exceptional benefits, such as Private medical, Life Assurance, Season loan ticket, free access to courses and more...
Are you keen to find out more?
Please click on the link below to apply.
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