Administration Coordinator

**THE COMPANY**:
Runway Training is an award-winning training provider committed to helping Londoners progress in work and life. Our courses focus on key sectors including construction, hospitality, health and social care and green skills. We are an Ofsted ‘Good’ organisation and support thousands of learners every year.

Our dedicated tutors will support you on your learning journey and help you develop the knowledge and skills you need to progress. As a BCorp organisation, Runway is passionate about sustainability and ensuring we make a positive impact on people and the planet.

**THE ROLE**:
The Admin Coordinator will be responsible for supporting the GLA contract and other contracts upon request.

Main Responsibilities & duties of the role.

Undertaking a range of administrative tasks including, but not limited to:

- Providing robust information, advice, and guidance to all service users.
- Accurate and timely data-input across a range of systems including start and completion data across the GLA and multiple projects.
- To Manage errors that occur, ensuring guidance is given to reduce these errors where appropriate.
- To monitor, track and report on paperwork completion and to highlight any issues that may arise.
- To monitor, track and record learner destination once a learner has completed the learning.
- To ensure a venue has been secured for any training requirements in an appropriate timescale.
- Effectively and efficiently deal with course requests.
- Completion of timely and accurate registrations, in accordance with Awarding Organisation requirements and internal quality processes
- Liaising with Tutors/Teachers to ensure a seamless learner experience.
- Tracking learner destinations.
- Claiming certificates and sending to learners, gathering and collating learner feedback, following up on learner progression data
- Using a range of Management Information Systems to include but not limited to: Solution9, PICS, The Apprenticeship Service, Learner Record Service, Surpass, OneFile, LARS and other awarding organisation platforms.
- Following up on any referrals in a timely manner.
- Monitoring and managing mailboxes.
- Proactively contributing to team and organisational meetings and events
- Being responsible for keeping accurate and up-to-date records, and ensuring data protection and confidentiality policies are adhered to at all times.
- Continuously reviewing systems, processes and procedures and implementing improvements efficiently and effectively.

Development
- Being responsible for own professional development
- Being involved in broader workings of the organisation (e.g. through involvement in working groups such as IAG standardisation meetings)

General
- Undertake all duties in accordance with Runway Training’s policies and procedures with particular reference to Health & Safety and Equal Opportunities.

**THE CANDIDATE**:
Experience, Skills knowledge qualifications training & attributes

We would like the post holder to be able to demonstrate the following competencies to a high level and want to use these to the full in their work. This is more important than having a great deal or direct experience of the job content, and we will be looking for evidence pf the following competencies during the selection process, if you are shortlisted.

Professional experience, skills and knowledge

Essential
- Experience relevant to the role
- Willingness to learn and grow ability to contribute to the running of the GLA contract
- Effective oral and written communication
- Computer literate - Word, Excel and presentation skills
- Team player with strong interpersonal skills
- Self-starter and resourceful

Desirable
- Experience of working in skills and training sector
- Line Management
- Attendance at a mentoring course

Qualifications and Training

Essential
- Educated to A level standard, NVQ level 3 or equivalent
- Minimum of 5 GCSE’s or equivalent passes including English and Maths.

Desirable
- Educated to degree level
- Willing to undertake further qualifications as part of self-development

Other Key Attributes
- Flexible to change focus pending needs to individual learners or the requirement to help prepare eg Open Days when they are arranged
- Enthusiastic and energetic approach