Customer Success Executive

1 day ago


London, United Kingdom Relative Insight Full time

The CSA function is one of the most exciting departments in customer land at Relative at the moment. Your job is split into two phases: Onboarding and Adoption. New customers enter our Onboarding function and typically spend three months here. This is where you will be highly hands-on in training our new customers, ensuring they are fully self-sufficient in using our platform and have completed their first project with us.

In this phase, you will begin to develop the solid foundations for your ongoing relationship with each customer. Training is interactive and fun, no training is ever the same, and you get to help our customers uncover unknown insights in their data Once the Onboarding phase is completed, your customer enters our Adoption phase - this lasts for the remaining duration of their yearly contract, and the goal in adoption is to ensure that our customers are 'adopted', i.e. using the platform regularly and getting the most value out of Relative Insight.

You will ensure that our customers are reaching their project completion goals and laying the groundwork for a successful renewal. You will achieve this through regular check-ins, maintaining a solid relationship and providing extra training where needed You will work closely with our Account Management function here - we like to think of the collaboration between AMs and CS as the dream team



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