Complaints Advisor

1 day ago


Bradford, United Kingdom Huntress Full time

COMPLAINTS ADVISOR

*FCA REGULATED*

Bradford, up to 23,400

We have an exciting opportunity to join a small and personable team working with a household name in the retail industry. This role will require you to take responsibility if any escalated complaints in relation to financial products. It will be an opportunity to put your analytical and investigation skills to the test, taking appropriate action and adhering to FCA regulations and policies at all times

On a day to day basis you will:

- Effectively manage complaints regarding regulated products
- Ensure that complaints are dealt with in the most appropriate way, are properly investigated and dealt with effectively to reach an appropriate outcome
- Managing your own case load and recording complaints accurately
- Working efficiently to deadlines
- Good understanding and knowledge of FCA regulatory requirements. (Including DISP and FOS)
- Experience in dealing with customer complaints
- Excellent Customer Service, verbal, written and interpersonal skills
- Good understanding of the principles of TCF
- Understand the impact of debt and vulnerability

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



  • Bradford, United Kingdom Huntress Full time

    COMPLAINTS ADVISOR *FCA REGULATED* Bradford, up to 23,400 HYBRID WORKING (2 DAYS IN THE OFFICE) We have an exciting opportunity to join a small and personable team working with a household name in the retail industry. This role will require you to take responsibility if any escalated complaints in relation to financial products. It will be an opportunity...


  • Bradford, United Kingdom Yorkshire Water Full time

    **Location: Bradford with a hybrid, home working arrangement (3 x days in the office per week)** **We are currently looking for a number of Customer Complaint Advisor’s to join our Customer Management Centre. This is a permanent opportunity, working full time, 37 hours per week - Monday - Friday, working 10:00am-6:00pm.** **What we do**: Everyone has an...


  • Bradford, United Kingdom National Breakdown Full time

    _Claims & Complaints Advisor _ Summary Job Description To help provide a leading professional claims service to all National Breakdowns customers and clients. To effectively manage claims, complaints and customer queries in line with company and industry standards and regulatory requirements. Key Duties & Responsibilities - Record and correctly validate...


  • Bradford, United Kingdom National Breakdown Full time

    _Claims & Complaints Advisor _ Summary Job Description To help provide a leading professional claims service to all National Breakdowns customers and clients. To effectively manage claims, complaints and customer queries in line with company and industry standards and regulatory requirements. Key Duties & Responsibilities - Record and correctly validate...


  • Bradford, United Kingdom Anchor Full time

    Job Title: Customer Experience Advisor Department: Customer Experience Hub Location: Bradford **Salary**: £24,000 per annum, rising to £25,000 after a successful probation **About the Role**: As a Customer Service Advisor in our Customer Experience Hub, you will provide assurance, assistance and practical support to Anchor colleagues and our customers....


  • Bradford, United Kingdom Stratstone Mercedes-Benz Full time

    **Senior Service Advisor** **Strsatstone Mercedes-Benz Bradford** **Salary of £25,659 with £6,600 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Customer Care Advisor

    2 weeks ago


    Bradford, United Kingdom Tiffin Sandwiches Ltd Full time

    **About Us**: Tiffin Sandwiches Ltd is a well-regarded national supplier of high quality sandwiches dedicated to providing exceptional customer service. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As part of our growing team, we are looking for a passionate and dedicated **Customer Care Advisor** to join us. As...


  • Bradford, United Kingdom Tate Full time

    **Sales Administrator / Customer Service Advisor** **£18,525** **Office based Bradford - Onsite parking available** **Monday - Friday 8:30am - 5pm** **Permanent** We are currently recruiting for a well established company who is looking for someone to join there amazing team working as a Sales Administrator on a permanent basis. This role would be perfect...


  • Bradford, United Kingdom Liberty Global Full time

    **We’re looking for a People Services Advisor to join us in Bradford.** - **We are a very close and supportive team of People Services Advisors. If you want to be a part of a team that is fun, flexible and dynamic - this is the team for you!**_ Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty...


  • Bradford, United Kingdom Network Plus Full time

    **Customer Service Advisor** **Our Company** Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility. Network Plus is now one of the UK’s...