People Services Advisor

6 days ago

Bradford, United Kingdom Liberty Global Full time

**We’re looking for a People Services Advisor to join us in Bradford.**
- **We are a very close and supportive team of People Services Advisors. If you want to be a part of a team that is fun, flexible and dynamic - this is the team for you**_

Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across Liberty Global.

**What will you be doing?**
- Deliver a quality, consistent, compliant and professional service to all employees
- Resolve day to day employee and line manager service enquiries, issues and complaints, identifying and escalating any issues and incidents as appropriate
- Supporting line managers and employees with generalist people support including, absence/performance management and misconduct guidance
- Ensure that all employee data is entered into associated Employee Services systems in a timely, accurate and consistent manner, to agreed standards and targets
- Create and maintain documents, records and data to agreed procedures and standards
- Ensure the contact management system reflects the nature of the query to ensure a high level of People/Shared Service satisfaction
- Action workflow requests in a timely and consistent manner
- Ensure a high level of confidentiality is maintained in all aspects of work
- Ensure all corporate policies, standards and agreed People/Shared Service processes are understood by employees and people team, rectifying any non-conformances and making approved amendments where necessary
- Engage the employee and line manager on with the right guidance process, signposting them and walking them through the right templates, materials etc. to increase their understanding and capability to self-serve
- Understand the needs of employees, line managers and people team (internal and external) and continuously seek to improve people services

**We tend to look for people with**:
**Essential**:

- Must have a minimum L3 CIPD qualification
- An understanding of the HR employee lifecycle
- Experience of providing relevant advice on policy and process to line managers and employees desirable

**What’s in it for you?**
- Competitive salary + **Bonus **where applicable**:

- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast-paced and passionate team

**Who we are**:
Join Liberty Global and Shape Tomorrow’s Connections Today

At Liberty Global, we connect people through cutting-edge technology. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team.

**Benefits**:

- Company pension

Work Location: In person

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