2nd Line Support Analyst
3 days ago
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2nd Line Support
Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team based in Bracknell, on a permanent basis. This role would suit someone looking for their next role in IT having already gained some experience in a similar rolewith certifications such as ITIL and preferably Microsoft certifications.
In the role of 2ndLine Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions.The role of the IT Support team is to ensure that colleagues have the technology they need to do their roles to achieveour business objectives.
You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, on-site parking, health care cash plan, team events, career progression and personal and professional development
**2nd Line Support - Key Skills:
- Windows Platforms - Windows 10, Server 2008, 2012, 2016, 2019
- Active Directory, Power Shell
- M365 / Teams / Sharepoint / One Drive for Business
- Intune Endpoint Manager
- Cloud based technologies (Azure / AWS)
- AutoPilot
- ITSM Tools
**2nd Line Support
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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