2nd Line Systems Specialist
3 days ago
Job ref:
1201746/001_1675768087
- Location:
Bracknell, Berkshire
- Sector:
Defence and Security
- Job type:
Permanent
- Salary:
Up to £28800 per annum + + 10% DV Bonus
- Contact:
Michael Redfearn
- Published:
about 6 hours ago
- Start date:
ASAP
**2nd Line Systems Specialist**
**Based in Bracknell, Berkshire**
**£28,800 per annum + 10% DV bonus**
**Must be eligible for DV clearance**
This is an exciting opportunity to work for one of the leading IT defence organisations where you can make an real impact and change the way the world works.
**Your role**
We are looking for a Systems Specialist to deliver technical support to our customer whilst delivering excellent customer satisfaction. The role will involve:
- Raising/supporting technical escalations from the customer through the use of the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to 3_rd_ line when applicable.
- Must be able to work collaboratively as part of a small team, sharing knowledge and formally documenting these when applicable.
- The individual should also be able to work independently to fault find/manage their workload accordingly
- Resolving incidents in a polite and timely manner against challenging KPIs/SLAs
- Drive service improvements to their colleagues and customers alike.
**Your experience**
Proven technical understanding and support of some or all of:
- Understanding of ITIL Service Management
- Windows platforms, primarily Windows 10, Server 2016 & Server 2019
- Microsoft Group Policies
- Microsoft Office 2016
- VMware desktop and server solutions
- Base understanding of Systems Centre components
- Anti-Virus management and reporting
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