Emergency Call Handler

1 week ago


Chelmsford, United Kingdom Total Assist Healthcare Group Full time

**Key deliverable of the role**:

- To process information in an accurate and efficient manner.
- Offering high levels of customer service.
- Delivering a high standard of work through teamwork

**Essential skills/experience**
- Understanding of the role of Emergency/Non-Emergency Services within the Trust
- Good Communication skills on the phone
- Good use of computers
- High standards of personal professionalism
- Empathy and compassion
- Good listening skills
- Must be able to work under pressure
- 5 GCSEs at grade C or above (or an equivalent qualification) including English
- At least 2 years’ experience within a customer care environment
- The ability to manage and support others during times of crisis - colleagues or members of the public

This will involve a full intro presentation of the role and expectations, taster session, typing test, memory recall & multitasking assessment & an interview.

Full 3 week paid training given - 0800 - 1600, Monday - Friday

Full job description available on request

**Pay rates vary for Day, Night, Saturday, Sunday and Bank Holiday shifts.**

**Great opportunity for a Temp to Perm role**

**Job Types**: Full-time, Part-time, Temp to perm
Contract length: 3 months

Pay: £11.44-£17.60 per hour

Expected hours: 23 - 48 per week

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 16/09/2024
Expected start date: 07/10/2024



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