Contact Handler

1 week ago

Chelmsford, United Kingdom Red Snapper Group Full time

**RSR - Police** RSR Police is a market leading recruitment business dedicated to supporting Blue Light sector organisations with their recruitment.

RSR Police are currently recruiting for **Contact Handler**.

**Location**: Essex

**Salary**: £9.82 per hour, £13.06 per hour overtime, weekends and nights

**Contract**: Full time/Part time, 6 month contract

1x

0600-1600

0600-1600

1000-2000

1000-2000

1400-2200

1400-2200

RD

RD

RD

RD

FTE 37 hours

1x

0800-1800

0800-1800

1000-2000

1000-2000

1600-0000

1600-0000

RD

RD

RD

RD

FTE 37 hours

1x

0600-1600

0600-1600

1000-2000

1000-2000

1400-2200

1400-2200

RD

RD

RD

RD

FTE 37 hours

1x Monday-Friday 0800-1300 5 hours a day total 25 hours

1x Monday-Friday 1000-1500 5 hours a day total 25 hours

Receive and record all emergency and non-emergency communications (including telephone and digital). Assess all contact, grading incidents in accordance with Force policy; assessing the need to police attendance or referring to other departments and agenciesas required. Accurately record all details on the Command and Control system and support Police identifying threat, harm and risk in order to protect the public and detect and deter crime

**Main duties and responsibilities**
- Receive communications from members of the public in both emergency and non-emergency situations, identifying threat, harm and risks through effective questioning, assessing available options and deciding on the most appropriate action to be taken.
- Evaluate the nature of the contact, eliciting sufficient information from the caller in respect of the circumstances in order to grade the call and fully inform the police response to effectively deal with the problem/issue in accordance with Force Policyand Home Office Guidelines.
- Identify and accurately record essential information on the Command and Control System, using the training that will be provided to evaluate the urgency of the incident based on the details reported.
- Ensure that callers / persons contacting Police are offered advice and support and are aware of how their call for service will be handled and what action will be taken in line with Police policies and procedures.
- If the matter being reported is not a Police matter, and if appropriate to do so, direct the caller to the most relevant partner agency or organisation.
- Undertake background research/further enquiries for additional information and complete relevant checks using the Police National Computer (PNC), ATHENA (intel) and other Police systems to support the deployment of Police resources.
- Develop and maintain a good awareness, understanding and knowledge of the work, structure and policies and the roles of other agencies, including contingency plans, participating in training, in order to uphold an effective level of on-going continuingprofessional development.

**Person Specification**
- GCSE in English at grade C or above, or equivalent qualification.
- Previous experience of working within a call centre or customer service environment would be beneficial.
- Excellent verbal and written communications skills are essential in order to communicate with callers, deal assertively and courteously with all enquires whilst managing callers expectations.

RSR Police is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

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