Administrative Office Assistant

6 days ago

St Helens, United Kingdom Ace Fabreeka UK Full time

**JOB DESCRIPTION**

**Job Function and Objectives**:
To provide excellent customer service to customers and provide high quality administration support, liaising with other internal departments and the external sales force as appropriate.
Processing orders, quotations, purchasing stock, delivery notes, invoices and all associated administrative documentation.

**Main Duties and Key Features**:

- Providing support and assistance the external Sales team and colleagues in our other branches globally
- Greeting customers, visitors and colleagues from other branches on arrival at Reception
- Prepare quotations, order acknowledgments, proforma invoices in response to customer enquiries.
- Process customer orders and preparing any necessary documentation.
- Liaise with the respective departments regarding order progress.
- Confirm despatch dates of customer orders, liaising with Production Control and other departments to take into account requested shipping dates.
- Liaise with customers regarding delivery performance reports generated by them, and generate internal reports if required.
- Preparing purchase orders for stock items and office consumables for approval from

Management and liaising with suppliers on price and delivery times
- Producing delivery notes and invoices for goods being despatched
- Assist with documentation of pricing contracts.
- Coordinate the stocking of marketing materials and the sending-out thereof.
- Filing of all office documents on a daily basis.
- Be familiar with, and work to, procedures outlined in our Quality Manual in line with our

ISO9001:2015 accreditation
- Perform any other duties that may from time to time be reasonably expected

**You will require**:

- A good patient manner with the customer, both in direct meetings and on the phone
- Be able to communicate well at all levels, both verbally and in writing
- Have the ability to work in an organised professional manner often under pressure
- Have good commercial experience, with knowledge of order flow from entry to despatch. Be flexible in both, approach to work and attitude

**JOB DESCRIPTION**

**Suggested Qualifications**:
GCSE (or equivalent) in English Language and Mathematics.
Must have good IT skills, especially in Word and Excel. Whilst English is the primary language, additional language skills would be an advantage. Knowledge of the ACE/Fabreeka/Stabilus product structure, some technical understanding, and familiarity with CRM systems are advantageous.

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- St. Helens: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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