Guest Experience Supervisor

2 weeks ago


Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full time

Here at Delta by Marriott, we're on the look-out for a **Guest Experience Supervisor** to join our team

**Job Role**:
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

Set up accurate accounts for each guest according to their requirements.

Ensure rates match market codes

Secure payment prior to issuing room key, verify/adjust billing.

Compile and review daily reports/logs/contingency lists.

Supply guests with directions and property information.

Follow up to ensure requests have been met.

Assist Guest Experience Manager in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

**Why work for Marriot?**
- Discounted room rates for you, as well as your friends & family worldwide.
- Discount on food & beverage at Marriott hotels worldwide.
- Marriott benefit hub providing discount at Tesco, Asos, John Lewis, Apple and MANY more
- Personalised training and development opportunities.
- Social activities and team building.
- Retention and long service rewards.
- Competitive rates of pay.
- Many more

**What we need from you**:

- Positive and friendly
- Enjoy teamwork and strive towards a supportive environment
- Portrays professionalism
- Great attention to detail and organised
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Pay: From £13.00 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



  • Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24110908 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Role: Guest Experience Supervisor** **Location: Residence Inn...


  • Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** **Job Number**25118287 **Job Category**Rooms & Guest Services Operations **Location**Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom, EH3 9GG **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** **JOB SUMMARY** Serves as the property Night Supervisor oversees...


  • City of Edinburgh, United Kingdom Mount Royal Hotel Edinburgh by The Unlimited Collection Full time

    A leading hospitality provider in Edinburgh is seeking a passionate Reception Supervisor to ensure an exceptional guest experience. In this role, you will oversee check-ins and guest services while managing a team to provide a warm and welcoming atmosphere. Candidates should have strong communication skills, experience in customer service, and ideally some...


  • City of Edinburgh, United Kingdom Cycas Hospitality Full time

    A hospitality management company in Edinburgh is seeking a Front Office Supervisor to manage guest services and oversee the Front Office operations. You will be responsible for ensuring a unique guest experience through effective staff management and customer relations. The ideal candidate has at least 1-2 years of supervisory experience and a strong...


  • Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full time

    Here at Delta by Marriott, we're expanding our Front Office team and looking for **Guest Experience Experts** to join us! **The role**: - Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. - Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards...


  • Edinburgh, United Kingdom Native Edinburgh Full time

    Hello there, If you're looking at our ad for **Guest Services Supervisor **you’d probably like to spread your wings and do something a little bit different. At Native Places, we operate great Aparthotels and Serviced Apartment all across the UK. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the...


  • City of Edinburgh, United Kingdom Stafffinders Full time

    A leading hospitality service provider in Edinburgh is seeking a Housekeeping Supervisor to enhance guest experiences while leading a dedicated team. In this full-time, temporary role, you will be responsible for maintaining high cleanliness standards and supervising staff. Ideal candidates will have prior housekeeping management experience and strong...


  • City of Edinburgh, United Kingdom Apex Hotels Full time

    A prominent hospitality group in Edinburgh is seeking a Spa Treatment Supervisor to lead the spa team and ensure outstanding guest experiences. Responsibilities include supervising therapists, delivering quality treatments, and promoting a positive atmosphere. Candidates should have a beauty qualification and experience in a spa setting. This role promises...


  • Edinburgh, United Kingdom Heeton UK Full time

    We are committed to delivering exceptional service and creating unforgettable experiences for our guests. As a service-focused hotel, we prioritise professionalism, hospitality, and meticulous attention to detail. Our aparthotels offer a perfect balance of hotel comfort and home-like convenience, with stylish, modern accommodations designed for a seamless...


  • Edinburgh, United Kingdom Heeton UK & Europe Full time

    **Job Ref**:HEA2786 **Branch**:Heeton Concept Aparthotel - Stewart Edinburgh **Location**:Stewart Aparthotel - Edinburgh, Edinburgh **Salary/Benefits**:£13.25 hourly, retention bonus and other benefits **Contract type**:Permanent **Hours**:Part Time **Hours per week**:32 **Posted date**:01/05/2025 **Closing date**:14/06/2025 We are committed to...