Guest Experience Expert-reception

2 weeks ago

Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full time

Here at Delta by Marriott, we're expanding our Front Office team and looking for **Guest Experience Experts** to join us

**The role**:

- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.
- Secure payment prior to issuing room key, verify/adjust billing.
- Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Perform other reasonable job duties as requested by Supervisors.

**Why join Marriott?**
- Discounted room rates for you, as well as your friends & family worldwide.
- Discount on food & beverage at Marriott hotels worldwide.
- Marriott benefit hub providing discount at Tesco, Asos, John Lewis, Apple and MANY more
- Personalised training and development opportunities.
- Social activities and team building.
- Retention and long service rewards.
- Competitive rates of pay.
- Many more

**What we require from you**:

- A positive attitude
- Friendly and welcoming body language
- Enjoy team-work

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Pay: From £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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