Guest Experience Expert

2 weeks ago

Edinburgh, United Kingdom Marriott International, Inc Full time

**Job Number** 24072675

**Job Category** Rooms & Guest Services Operations

**Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Expert

    2 weeks ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** **Job Number**25084711 **Job Category**Rooms & Guest Services Operations **Location**Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom, EH3 9GG **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Residence Inn Edinburgh are on the look-out for **Guest Experience...

  • Casual Guest Experience Expert

    5 days ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24110886 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Role: Casual Guest Experience Expert** **Location: Residence...

  • Casual Guest Experience Expert

    7 days ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information**£12.83 **Job Number**24189300 **Job Category**Rooms & Guest Services Operations **Location**Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom, EH3 9GG **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert-reception

    2 weeks ago

    Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full time

    Here at Delta by Marriott, we're expanding our Front Office team and looking for **Guest Experience Experts** to join us! **The role**: - Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. - Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards...

  • Guest Experience Expert

    2 weeks ago

    Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    **VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.** Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Residence Inn is the place for you. The evolving, increased business offers a chance of progression and development. The...

  • Guest Experience Host

    5 days ago

    Edinburgh, United Kingdom Gleneagles Full time

    **Job Ref**:GLE2899 **Branch**:Gleneagles Townhouse **Location**:Gleneagles Townhouse, Edinburgh **Salary/Benefits**:£34,416 per annum **Contract type**:Permanent **Hours**:Full Time **Hours per week**:39 **Posted date**:10/10/2025 **Closing date**:12/11/2025 * COME AND JOIN US...* We are currently seeking an experienced, astute and confident **Guest...

  • Guest Experience Supervisor

    5 days ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24110908 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Role: Guest Experience Supervisor** **Location: Residence Inn...

  • Guest Experience Host

    1 week ago

    Edinburgh, United Kingdom Gleneagles Townhouse Full time

    COME AND JOIN US . . . We are currently seeking an experienced astute and confident Guest Experience Host to play an integral role in our multi-faceted team. We build strong relationships with our members and guests and ensuring each one feels their visit is truly personalised we aim to have everything in place before they even ask.The on target earning...

  • Regional Guest Service Ambassador

    2 weeks ago

    Edinburgh, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting a Guest Services Ambassador to join our team at one of our prestigious client offices in Edinburgh. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...

  • Guest Experiences Agent

    3 days ago

    Edinburgh, United Kingdom 100 Princes Street (Edinburgh) Full time

    **Guest Experiences** **Agent **luxury hotel** **Incredible benefits** The Front Office department is looking for a passionate **Guest** **Experiences** **Agent** to provide guests with outstanding service in this stunning hotel. We are looking for someone with previous hotel experience with excellent communication skills and strong attention to detail while...