Technical Support Consultant

2 weeks ago


Leeds, United Kingdom Ruby HR Full time

Due to continued growth my client a forward thinking integretion business are now looking for a Software Support Consultant to join on a permanent basis.

My client is offering a 4.5 day working week with flexibility for homeworking for upto 2 days per week.

Communication skills are key as an ability to deal with clients and staff at all levels and with varying levels of technical ability is required.

**Responsibilities**
- Logging new calls
- Liaising with 2nd line support team XSLT for data mapping
- TCP/IP based protocols for exchanging data such as HTTP(S), FTP, SFTP, SMTP, AS2, REST, and SOAP
- SQL queries
- Windows scripting and scheduling tools
- Collaborate with the following small teams:

- Support - acting as first line for the company client base
- Development - assisting with the reproduction of issues and the testing of fixes
- Consultancy - being part of a project team; installation, testing and go live

**Mandatory Requirements**
- Experience of supporting business critical back office software in a customer facing environment
- Good understanding of end to end support processes
- Excellent interpersonal skills
- Experience of basic SQL Server queries

**Desirable**
- Experience supporting ERP solutions or exposure to them in a user environment. Specifically, we are interested in the supply chain aspects
- Experience of EDI standards and systems
- Basic understanding of SOAP and REST web services
- Understanding and experience of XML and the XSLT language along with XPATH

**Employee Benefits**
- 4.5 working week
- Hybrid working
- Cash Health Plan
- Annual bonus tied to company performance
- Personal development plans

**Salary**: £30,000.00-£40,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in LEEDS

Reference ID: SUP2



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