Housekeeper
4 days ago
Welcome and greet all customers who enter the site
- Engage with customers to offer assistance, making them feel warm and welcomed and understand their needs and requirements
- Answering the telephone
- Delivering mail and messages
- Being a source of information for the guest
- Service food and beverage to guest
- Accommodating general and unique requests
- Servicing housekeeping needs
- Be aware of daily/weekly sales targets and performance in line with target
- Where necessary escalate any issues concerning customer care to Commercial Manager
- Be aware of all current commercial activity in the retail
- Contribute towards ensuring the retail is kept clean, tidy and visually appealing to our customers
- Assist with floor moves as per direction from Commercial Manager and in-line with company guidelines.
- With direction from Commercial Manager ensure all promotion and markdown activity is actioned within given timescales as per company guidelines.
- Contribute towards ensuring the site is kept in a safe environment for both customers to experience and colleagues to work in
- Actively work together with other team members to create a positive work environment
- Be pro-active in developing own skills and knowledge in order to improve own and site performance
- Report any discrepancies regarding customer transactions to a member of Management.
- Be vigilant at all times to help minimise stock loss raising any suspicious activity to Commercial Manager
- Ensure all refunds are processed by a member of Management.
- Be careful when handling product to reduce levels of damage
- Ensure all damaged stock is processed and actioned in accordance with company policy.
- Ensure understanding and compliance with Company Policy and Procedures at all times
- Complies with all Health and Safety Legislation
- Undertake other duties as and when required
**Job Types**: Full-time, Permanent
Schedule:
- Holidays
- Weekend availability
Work Location: One location
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