Restaurant Supervisor

Do you have a true passion for fantastic service? Do you love working in buzzing, exciting venues with exceptional customer service and a high quality food and drinks offering? Are you a natural born leader who loves to nurture and develop your team? Are you looking for a step into a progressive, restaurant with one of of the most exciting new leisure attractions in dorset. If your answers are yes, yes, yes and yes, then we have the perfect role for you

Playgolf / The kitchen Club is a visually stunning venue, a stone's throw from Bournemouth Hospital. Open for breakfast, lunch and dinner. Along with looking after the Restaurant you will also be part of the Functions/events team responsible for assistant the Restaurant and Events Manager on delivering great service to a variety of events such as Weddings - Birthdays - Christening - Wakes - conferences

We are looking for a skilled Floor Manager who will be responsible for enabling flawless services, ensuring exceptional customer service, the recruitment and development of the bar team, and input into the management team to help run this fantastic venue.

Our ideal Floor Manager:
- Passionate about genuine hospitality
- A people person who loves to lead by example, train and nurture their teams
- High service standards with a quality background of experience
- Attention to detail and a drive for excellence in all areas of the business
- Knowledge of recruitment and team building
- Experience writing rotas
- Passionate about driving sales

In return we offer:
- Generous salary package (based on experience)
- Supportive training and development Opportunities for progression within our rapidly expanding business
- Discounts throughout the group

Responsibilities and Duties

This job is an operational role where you will be required to manage a team during ensuring that we deliver the best service and standards possible. you will also be required to

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Communicate with customers to resolve complaints or ensure satisfaction.

Collect payments from customers.Process customer bills or payments.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Communicate dining or order details to kitchen personnel.Take customer orders.

Prepare checks that itemize and total meal costs and sales taxes.Process customer bills or payments.

Take orders from patrons for food or beverages.Take customer orders.

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.Enforce rules or regulations.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.Serve food or beverages.Cook foods.

Present menus to patrons and answer questions about menu items, making recommendations upon request.Present food or beverage information or menus to customers.

Clean tables or counters after patrons have finished dining.Clean food service areas.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.Prepare hot or cold beverages.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.Arrange tables or dining areas.

Inform customers of daily specials.Present food or beverage information or menus to customers.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.Arrange tables or dining areas.

Explain how various menu items are prepared, describing ingredients and cooking methods.Present food or beverage information or menus to customers.

Stock service areas with supplies such as coffee, food, tableware, and linens.Stock serving stations or dining areas with food or supplies.

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.Collect dirty dishes or other tableware.

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.Schedule dining reservations.Assist customers with seating arrangements.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.Clean food preparation areas, facilities, or equipment.

Bring wine selections to tables with appropriate glasses, and pour the wines for customers.Serve food or beverages.

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.Prepare foods for cooking or serving.Prepare hot or cold beverages.

Escort customers to their tables.Assist customers with seating arrangements.

Fill salt, pepper, sugar, cream, condiment, and napkin containers.Stock serving stations or dining

areas with food or supplies.

Garnish and decorate dishes in preparation for serving.Add garnishes to food.