4x Customer Service Advisor
2 weeks ago
4x Customer Service Advisor
Location: Stockport (fully office based)
Hours: Full Time (Mon-Fri)
**Salary**: £23,264
Contract: Perm
A well known brand has partnered up with Walters People to help them look for 4 Customer Service Advisors. To them the power of communications to make a better place for their customers.
Job Spec:
- Taking the necessary steps to ensure dispute and resolution against cases assigned to you whilst maintaining a brilliant customer experience.
- Ensuring that high standards are achieved and maintained within the team
- Pro-actively planning customer calls ensuring the call is effective
- Maintaining accurate records of conversations/actions taken
- Act as a single point of contact and identify Root cause's
- Ensuring promises made to the customer are kept, with proactive contact where failure is anticipated.
- Meeting set targets for enquiry resolution, productivity, quality, and customer experience.
- Co-ordaining requests for credits, debits and/or orders to be raised on appropriate live accounts.
- Attending conference calls/meetings/1:F's/forums when/where required
- Supporting your colleagues, Line Manager and the wider Group Customer Billing teams.
- Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information.
Person Spec:
- Experience in enquiry handling and process where billing enquires are raised
- Experience of working in customer facing roles with high quality standards
- Evidence of owning and driving customer enquires to full resolution
- Ability to work to ever changing targets in order to achieve KPI's
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