Customer Service Advisor

**Vitality, Customer Service Advisor - Member Care, Stockport, £23,000 + Bonus + Benefits**

**Shift Pattern**:Monday - Friday 8am - 7pm. 1 in 4 Saturdays 9am - 1pm.

This is a?permanent role, the salary displayed is based on a 40-hour contract but there is a variance of hours available so just ask when we talk to you. You will be working part office and part home-based.

**About the Customer Service Advisor role**:
Our customers in Member Care count on us to be there when they need our support. When contacting us via the telephone they are often poorly and so may be going through a challenging and emotional time in their lives and need to speak to us about their privatemedical insurance cover. We hold their hand from when they first call us to talk about their illness all the way through to a diagnosis and treatment plan. This is a fast-paced environment where every customer counts.

In return for offering our customers the exceptional service they deserve, in addition to a competitive salary, we offer our **Customer Service Advisor** a £500 bonus upon completing probation and a monthly performance-based bonus scheme which can boost your earnings by up to £3000 per annum

**What we’re looking for in our Customer Service Advisor**:
Our customers count on us to get things 100% right, at a time when they’re in need. We’re looking for people who can always work with a sense of urgency whilst still showing the absolute care and compassion that our customers deserve. You’ll have great listeningskills with the ability to understand the needs and feelings of our customers. You’ll also need to have good computer literacy skills and be able to confidently navigate your way around a laptop or desktop with multiple systems.

You’ll be totally reliable and focused, bringing the best version of yourself to work every day and you’ll have the drive to work hard even on the toughest days. If you think this is you and you’re passionate about delivering exceptional service, you’reswitched on, ready for a challenge and willing to work hard, we’d love to hear from you

**As our Customer Service Advisor, you’ll get the benefits our members enjoy, including**:

- Our award-winning private Vitality Health insurance + wellness incentive programme
- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV, and half-price gym memberships to name a few
- Personal health fund + Life Assurance
- Stakeholder Pension Plan with employer contribution
- 25 days annual leave + Bank holidays + option to buy and sell 5 more
- Flexible benefits package
- Internal incentives, competitions, and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime
- A genuine opportunity to grow and establish a long-term career

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flightsporting events, health checks, and access to our full range of partners and rewards.

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

If you feel you have the skills and experience to become our**Customer Service Advisor**,thenplease click ‘**apply’** today.

Please note that to ensure the safety of our offices and employees, we require all new hires to be vaccinated for Covid-19.

You can find more information about our commitment to ensuring office safety to reduce the risk of Covid-19 transmission by visiting the careers page on our company website.