Customer Service Advisor

1 day ago


Stockport, United Kingdom Warren James Jewellers Full time

Warren James is on the lookout for a Customer Service Advisor who cares and wants to do a good job.

Warren James - Established in 1979 is the UK’s largest independently owned jewellery chain operating in over 210 shops Nationwide. With our strong family values we care about customers and members of staff alike - you are known by your name, not a number.

**The Customer Service Advisor Role**:

- Be involved in a wide variety of day to day jobs - including assisting with all aspects of internet orders
- Problem solving and escalating if necessary
- Confident and friendly telephone manner
- Follow and maintain company policies and procedures
- Good verbal and written communication skills

**The Customer Service Advisor Essentials**:

- Customer service experience gained in a similar and ideally multi sited organisation
- A working knowledge of Internet sales
- Accurate data entry and confident keyboard skills
- Well organised with a competence to prioritise own workload
- An ability to work hands on in a fast paced environment - meeting deadlines

**The Benefits**:

- Full time contract working five days out of seven - no zero hour contracts here
- 28 days holiday a year and after 5 years you’ll receive 33 days a year (including Bank Holidays)
- Monthly pay, straight into your bank account at the end of every month
- Staff discount on your WJ jewellery purchases
- A pension scheme to qualifying staff - the way to start saving for your future
- Good transport links with free car parking & cycle park
We look forward to hearing from friendly, enthusiastic applicants with the necessary skills who have a care and attention to detail approach

**Job Types**: Full-time, Permanent

**Salary**: £13.00 per hour

**Benefits**:

- Employee discount
- On-site parking
Schedule:

- 8 hour shift
Work remotely:

- No



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