Customer Service Representative

3 days ago


Dunstable, United Kingdom Response Personnel Ltd Full time

**Customer Service Representative**

On-going temporary contract

Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15

£11.50 + per hour

Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH.

We have a great opportunity for a Customer Service Representative to work for a leading global company based in Dunstable.

Responsibilities: Customer Service Representative
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid. accurately and on time in relevant system according to defined process and standards. (order to billing).
- Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales).
- Communicate with staff from other areas in the organisation, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
- Make standard calculations to accurately compile and report statistics.
- Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics.
- Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
- Deliver high level of service to customer base at all times.
- Perform all required customer service activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines.
- To provide accurate volume forecasts for designated area of responsibility.
- Providing an excellent first point of contact for the customers, pro-actively and securely, using all available means of communication.
- Internal account handling duties as defined.
- To provide performance analysis to Account Managers, customers & management as required.
- Attend & contribute to sales meetings as required.
- Attend & contribute to customer meetings as required.

Skills / Attributes: Customer Service Representative
- Good communication skills written and verbal
- Excellent attention to detail
- Self-motivated & able to work on own initiative
- Able to multi-task and manage a busy workload
- Ability to work under pressure in a calm / professional manner

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

Pay: £11.50-£11.67 per hour

**Benefits**:

- Canteen
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dunstable: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Reference ID: 3033



  • Dunstable, United Kingdom Response Personnel Full time

    ** Customer Service Representative Hours 9am - 5.15pm / 8.30am - 4.45pm Monday to Friday. Hybrid working - 3 days office based, 2 days working from home (flexibility will be required whilst training) £10.61 - £11.14 per hour, dependent on experience On-going temporary contract Our client is a global company employing around 48,000 people. They have an...


  • Dunstable, United Kingdom Response Personnel Full time

    **Customer Service Representative** **On-going temporary contract - Immediate start** **Hourly rate of pay £10.61 £11.14 per hour, dependent on experience** **Hours: Monday to Friday, 9am - 5.15pm / 8.30am - 4.45pm, rotated on a weekly basis** Our client is a global market leader, with sales in approximately 150 countries. We have an exciting opportunity...


  • Dunstable, United Kingdom Response Personnel Full time

    **Customer Service Representative** Salary up to £25,000 - dependent on experience 36.25 hours per week: Monday to Friday Based Dunstable - Hybrid working 3 days on site and 2 days working from home Are you passionate about delivery exceptional service? Take pride in your work? Are you an advanced user of Excel? Do you want to be part of a global...


  • Dunstable, United Kingdom Leggett & Platt Full time

    We, at Leggett & Platt Inc., are searching for a(n) Insert job title within our Insert department name** **team to help support our Insert business unit** **business. At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interactions....


  • Dunstable, United Kingdom Response Personnel Full time

    ** Customer Account Representative Salary £24,000 - £25,000 dependent on experience Hours 39 per week: Monday to Thursday 07.30 to 16.00 and Friday 07.30 to 15.00 Dunstable Office based Permanent contract **Summary: Customer Account Representative** The role of the Customer Account Representative is to build and maintain customer relationships and...


  • Dunstable, United Kingdom Jackie Wilsher Staff Service Full time

    We are currently recruiting for a growing company who are seeking an experienced customer service administrator to join their core customer service team based in Dunstable. **Major duties & responsibilities**: - Providing excellent customer Service and responding to customer queries. - Checking timed deliveries for Key customers. - Liaising with various...


  • Dunstable, United Kingdom Whitbread Full time

    Customer complaints team, 37.5 hours, full time office based. Customer Complaints Advisor - Dunstable Join Premier Inn's dynamic team in Dunstable as a Customer Complaints Advisor and elevate your customer service career at our Contact Centre. As a vital part of the dream team, you will provide professional support, swiftly resolving guest complaints to the...


  • Dunstable, United Kingdom Response Personnel Full time

    ** Customer Service Coordinator Salary £20,000 Hours: Monday to Friday 09.00 - 17.00 Based Dunstable Our client is a global company that has been trading for 65 years. We have a vacancy for a Customer Service Coordinator to work for a successful business with ambitious plans for growth. **Responsibilities: Customer Service Coordinator** - Take ownership...


  • Dunstable, United Kingdom Midas Personnel Full time

    Midas Personnel are currently recruiting for a Customer Service Administrator to join a market leading logistics company in Dunstable. In your role as a Customer Service Administrator, you will be working Monday to Friday, 9am - 6pm, with a salary of up to £25,038 per annum. Plus, an attractive holiday package along with other company perks. We know that...


  • Dunstable, United Kingdom Smart 10 ltd Full time

    Job Title: Customer Service Administrator **Salary**: £12.50 - £13.00 Per hour Location: Dunstable, Bedfordshire Contract: Temporary with the possibility of turning Permanent - full time Hours: Monday to Friday - 8.00 am to 4pm COMPANY PROFILE Our established client based in the heart of Dunstable are seeking an enthusiastic Customer Service...