Customer Service Representative

2 weeks ago

Dunstable, United Kingdom Response Personnel Full time

**Customer Service Representative**

Salary up to £25,000 - dependent on experience
36.25 hours per week: Monday to Friday
Based Dunstable - Hybrid working 3 days on site and 2 days working from home

Are you passionate about delivery exceptional service? Take pride in your work? Are you an advanced user of Excel? Do you want to be part of a global organisation that puts the customer at the centre of everything we do?

**About The Role**

We have an exciting opportunity to work in an excellent Customer Service Operations function to provide timely and efficient support to B2B customers. Reporting to the B2B Customer Service Team Leader, this role will play an important part in deliveringagainst key targets and always striving for continuous improvements in service.Focussing on more complex and important services and processing non-routine activities.

**Responsibilities**:
Your day-to-day tasks will vary enormously however they will include

? Processing orders.
? Answering internal and external queries.
? Supporting logistics team with projects by gathering, analysing, and processing required logistics datasets (volumes, costs, transactions, etc.)
? You will be able to make calculations, using pivot tables and macros to accurately compile, report findings and make key recommendations to strengthen our operation with new ideas and knowledge.

You will work in a small team of 5, however you will be part of a much wider organisation.

**Skills / Experience**

? It is essential you are an advanced user of Excel and familiarity with Microsoft Packages (Word, PowerPoint, Outlook, MS Teams)
? Have a natural ability to form relationships with people and have the ability to network effectively for help and guidance when needed.
? Well organised, being able to prioritise workloads and be comfortable with interruptions in your workday, focussing on new tasks according to changing needs.
? Have a key focus on delivering high levels of customer service and delivering on your promises and commitments.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.

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