Customer Service Representative

4 days ago

Dunstable, United Kingdom Response Personnel Full time

**Customer Service Representative** **On-going temporary contract - Immediate start** **Hourly rate of pay £10.61 £11.14 per hour, dependent on experience** **Hours: Monday to Friday, 9am - 5.15pm / 8.30am - 4.45pm, rotated on a weekly basis** Our client is a global market leader, with sales in approximately 150 countries. We have an exciting opportunity for an experienced Sales Order Processor / Customer Service Representative to join a friendly and established team. The role will initially besplit working from home 2 days and office based for 3. **Responsibilities**: - Process sales and invoices so that customer orders are dispatched, invoiced, paid accurately and on time in relevant system according to defined process and standards. (Order to billing). - Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (After sales). - Communicate with staff from other areas in the organisation, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints. - Make standard calculations to accurately compile and report statistics. - Enter data into databases or other computerised systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics. - Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required. - Deliver high level of service to customer base at all times. - Perform all required customer service activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines. - To provide accurate volume forecasts for designated area of responsibility. - Providing an excellent first point of contact for the customers, pro-actively and securely, using all available means of communication. - Internal account handling duties as defined. - To provide performance analysis to Account Managers, customers & management as required. - Attend & contribute to sales meetings as required. - Attend & contribute to customer meetings as required. **Skills / Experience** - Excellent attention to detail - Experience within a similar role - Good communication skills both written and verbal - Competent user of Microsoft office - Able to use own initiative and present a "willingness" to help attitude Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors. For information on other roles, we have available please call for further details.

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