Ipac & Safeguarding Administrator

2 weeks ago

Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

To be proficient in undertaking all tasks within the IPAC/Safeguarding Support Team as detailed but not limited to those below, some of which may be complex and unsettling by nature and can change in line with updates in practice and guidance. Requiring the need to be proactive and having the ability to react quickly to changing environments is a crucial element for the role You will possess a high level of interpersonal and communication skills as well as being proficient in Microsoft office packages, gained through administration or secretarial experience. To undertake telephonist duties, receiving and processing telephone calls which may be urgent, and at times upsetting, including all safeguarding calls for children and adults and completing the appropriate referral forms Regular liaison with health professionals to correctly process referrals To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner To be responsible for coordinating and ensuring the full and timely provision of information and reports (monthly and quarterly) by ensuring a robust system is in place to aid the provision of information within the required timescale Support with the monitoring of mandatory training / safeguarding supervision compliance for Safeguarding and IPAC competencies and being responsible for arranging training requirements as directed including room bookings/invitations, managing delegate lists and preparing equipment / training materials Ensuring all documents are kept securely and confidentiality is always maintained. Ensuring storage of all information meets legislative and organisation policy and procedures including the archiving of confidential documents To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times Setting up and maintaining comprehensive, confidential systems and processes, ensuring that all records are kept up-to-date, filing is carried out in a timely manner and processes are completed on time and to the required standard To maintain and distribute documents, including reports, spreadsheets, databases and presentations, which may include dealing with matters of a complex and/or distressing nature

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