Customer Support Assistant

4 days ago


Cheltenham, United Kingdom Jefferson Wells Full time

**Title: Customer Support Assistant**

**Location: Gloucester**

**Duration: End date 31/11/22**

**Rate: £15 p/h**

**Main Duties/Responsibilities**:

- Co-ordinating Program Management Review (PMRs) calendar, agenda and review action trackers and minutes.
- Play a part in administration of the R&O recovery plan customer communication activity.
- Maintaining and administrating contracted customer hotlists and action item monitoring.
- Working closely with the Customer Operations team on order book and fulfilment activities to cover additional order administration support.

**Responsibilities**
- Provide collaborative customer services support to the Customer Operations team for R&O customers including responding to customer questions/complaints, following up on order updates and order acknowledgment.
- Assist with other customer support activities to support the Customer Operations team.
- Provide support to Programs team and respond to customer RFQ's
- Provide administrative support to spares distribution website
- Set up new customers on ERP system, complete all customer checks including credit check and know your customer checks
- Load spares orders & provide order books on spares and/or repairs within the business
- Support Programs team monthly and quarterly budgetary planning process.

**Desirable Requirements**
- Knowledge of ERP systems
- Good IT skills
- MS Office (especially Outlook, PowerPoint and excel)
- Good communication skills both verbal & written
- Ability to work as part of a team and to work with mínimal supervision



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