Customer Services Assistant

4 days ago

Cheltenham, United Kingdom G4S Full time

**CUSTOMER SERVICES ASSISTANT**

**Salary: £27,628.81 per annum**

**Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)**

**Location: Cheltenham, Gloucestershire**

**About us**

G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company. We offer our employees an immense range of exciting and rewarding long term career opportunities. The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.

**About the role**

We have an opportunity for a Customer Services Assistant to join our team based in Cheltenham, Gloucestershire. This is a full time position working 40 hours a week, Monday to Friday working various 8 hour shifts between 6:30am and 7pm. As a Customer Services Assistant you will be expected to deliver a full and comprehensive customer service in support of the delivery of this prestigious contract by providing exceptional service to our high-profile client. This varied and interesting role will provide support to the Total Facilities Management (TFM) contract which includes assisting with the delivering Desk Management, Car Parking, Lockers and Switchboard services.

**Responsibilities**
- To work as a member of the G4S Customer Services Hub providing a variety of effective, well organised and efficient services, providing a high level of customer service.
- To work flexibly between the G4S Customer Services teams to ensure the delivery of administrative services.
- Assist with queries, complaints and general enquiries.
- Liaise with key stakeholders, internal business partners, customers and clients.
- Be prepared to undertake provide cover during times of peak demand or during staff absences To keep your line manager informed of all service-related issues.
- Working safely and efficiently and with due regard for own health and safety and the health and safety and the welfare of others including, Company staff, Authority staff, contractors and members of the public etc.

**About You**

**Essential**
- High level of IT skills including MS Office.
- Excellent customer service skills.
- Ability to adapt to changing priorities.
- Enthusiastic and flexible.
- Ability to work as part of a team.

**Benefits**

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
- 2.5% Golden Hello payment on commencement of employment.
- 27.5 days Annual leave plus 8 days Bank Holiday
- Progression, training and development catered to you.
- Charity work.
- Refer A Friend incentives.
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work
- Match-IT and Payroll Giving.
- Confidential Counselling Services.
- 24/7 support specialising in health and medical.
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

**Please be aware that National Security Clearance should be held or be obtained.**

**#LI-RG1

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