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Customer Resolutions Coordinator

2 weeks ago

Liverpool, United Kingdom Huntress Full time

We are looking for temporary staff to join the team at a distribution depot based in Liverpool, L33.

This is an excellent opportunity for someone to use their transferable skills in a new environment and the role will involve:

- tracking and investigating customers queries.
- Using the central system to track customer queries, prioritising the workload.
- Managing a queue of queries ranging from clients to customers.
- Adhering to company compliance and escalating any discrepancies to the compliance managers.
- Coordinating investigations into queries and complaints to reach a resolution.
- Inputting data

You will also need to have basic experience of Microsoft Excel, experience within a Customer Service setting, to be able to write and speak in fluent English and have access to the internet at home should Covid-19 guidance require home working at any time.

In return the role offers:

- An hourly rate of £9.50ph
- Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
- Working on site in a safe working environment
- Free on site parking

If you can commit to a temporary, ongoing position, and can start immediately, please get in touch

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.