Customer Returns Agent

1 week ago

London Heathrow Airport, United Kingdom Europcar Full time

**Europcar is looking for Customer Returns Agents**

You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Returns Agents at our Heathrow Airportlocation to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our carparks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

**What we can offer you**:

- Competitive Basic Salary
- Bonus earnings potential
- Starting 6 weeks holiday (including bank holidays), increasing with service
- Free on site car parking
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts*
- Discounted hotel rates through the Accor Group after 12 months service*
- Cycle2Work*
- Free annual eye tests
- Confidential legal and support service through BUPA
- Career progression and development

*forms part of current non contractual benefit offering

**Key skills required**:

- **A full, valid clean driving licence, with a minimum of 4 years driving experience is required**:

- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
- Car rental/sales experience is desirable but not essential (training will be provided

**Why choose Europcar?**

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply thevans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

SJ1

  • Customer Returns Agent

    3 days ago

    London Gatwick Airport, United Kingdom Europcar Full time

    **Europcar is looking for Customer Returns Agents** You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more! Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Returns Agents at our **Gatwick...

  • Vehicle Returns Agent

    5 days ago

    London Stansted Airport, United Kingdom Europcar Full time

    **Europcar is looking for Vehicle Returns Agents** You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more! Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Vehicle Returns Agents at our **Stansted...

  • Vehicle Returns Agent

    3 days ago

    London Gatwick Airport, United Kingdom Europcar Full time

    **Europcar is looking for Vehicle Returns Agents** You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more! Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Vehicle Returns Agents at our **Gatwick...

  • Customer Services Agent

    2 weeks ago

    London Heathrow Airport, United Kingdom Heathrow Academy Full time

    Wilson James are currently seeking customer focused Customer Services Agents to join them at Heathrow Airport. Working as a member of the Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support (PRS), passengers with Hidden disabilities or those requiring assistance due to mobility...

  • Customer Services/reservations Agent

    2 weeks ago

    London Heathrow Airport, United Kingdom First Choice Staff Full time

    Customer Services/Reservations Agent Office based. Description Working for a leading General Sales Agent (GSA) in the reservations team. Main duties and responsibilities include the following: - Managing the flight loads to maximize the tonnages uplifted per flight. - Create a clear connection between the needs of our customers which include both the...

  • Customer Service

    7 days ago

    London Heathrow Airport, United Kingdom Heathrow Academy Full time

    About The Role APCOA are looking to recruit customer focused Taxi Rank Agents to join their team at Heathrow. APCOA are expanding operations at Heathrow Airport and so an exciting opportunity has arisen for a number of Taxi Rank Agents to join their team to ensure the smoothrunning of the Heathrow Taxi ranks. You will be responsible for the processing of...

  • Customer Service

    1 week ago

    London Heathrow Airport, United Kingdom Global Baggage Solutions Full time

    Job description **Job Details** **Department**: Customer Service Baggage Tracing **Start Date**: Immediate Start Desired **Pay Rate**: Starting salary £13.14 per hour **Job Type**: Full - Time, Permanent position **Location**:This role will be based at London Heathrow Airport. **Hours**: We operate 24 hours / 7 days a week so there will be various...

  • Customer Service

    2 weeks ago

    London Heathrow Airport, United Kingdom Global Baggage Solutions Full time

    Job description **Job Details** **Department**: Customer Service Baggage Tracing / Reflight **Start Date**: Immediate Start Desired **Pay Rate**: Starting salary £11.14 per hour **Job Type**: Full - Time, Permanent position **Location**:This role will be based at London Heathrow Airport. **Hours**: We operate 24 hours / 7 days a week so there will be...

  • Transport Services Agent

    2 weeks ago

    London Heathrow Airport, United Kingdom Guidant Global Full time

    **_With a suite of flexible benefits, including discounted travel as part of British Airway's 'Fly the World' staff travel scheme, childcare vouchers, a leading pension scheme, critical illness cover, life insurance options, as well as private medicalinsurance, there's never been a better time to consider a career with Britain's flag-bearing airline....

  • Returns Agent

    3 days ago

    London, United Kingdom Europcar Full time

    Job DescriptionEuropcar is looking for Customer Service Returns AssistantWould you like to be part of the Europcar team Are you someone who enjoys customer facing roles and working as part of a diverse team We are looking for a Customer Service Assistant at our Gatwick Airport location to work as part of our vehicle returns team.You will be working in a fast...