Customer Services/reservations Agent
2 weeks ago
Customer Services/Reservations Agent
Office based.
Description
Working for a leading General Sales Agent (GSA) in the reservations team.
Main duties and responsibilities include the following:
- Managing the flight loads to maximize the tonnages uplifted per flight.
- Create a clear connection between the needs of our customers which include both the Airline and the Freight Forwarder.
- Work closely with the Sales & Finance teams to make sure all shipments are rated and invoiced correctly.
- Report Any Irregularity and take appropriate action.
- Comply with ISO standards, Arline requirements and Customs procedures.
- Comply with company Standard Operating Procedures (SOP)
- All other duties as assigned.
**Requirements**:
Skills & Knowledge Required:
- Customer focus and quality awareness.
- Work well under pressure.
- Work well both as part of a team and Individually.
- Good Customer Services skills both written and spoken.
- Understanding of Aircraft types would be beneficial but not essential as full training would be offered.
**Benefits**:
Hours of work are 40 hours per week - Monday to Friday 0900 - 1730 with 30 mins lunch break.
20 days paid annual leave
Company Pension Scheme.
Death In Service Policy.
**If you have not heard back from us within 7 working days please assume you have been unsuccessful
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