Customer Service

6 days ago


London Heathrow Airport, United Kingdom Heathrow Academy Full time

About The Role
APCOA are looking to recruit customer focused Taxi Rank Agents to join their team at Heathrow. APCOA are expanding operations at Heathrow Airport and so an exciting opportunity has arisen for a number of Taxi Rank Agents to join their team to ensure the smoothrunning of the Heathrow Taxi ranks. You will be responsible for the processing of passengers, establishing their destinations and ensuring that there are sufficient taxis to meet passenger demand. The shifts for this role cover days and nights.
**Key Responsibilities**:

- As the first point of contact, rank agents are responsible for the processing of passengers and establishing destinations
- Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary
- Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely
- Be responsible for Badge and Licence checks on the rank, reporting any anomalies
- Be proactive and security conscious reporting any unattended packages/parcels
- Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand
- Dealing with passengers with oversize, 2 cab etc luggage requirements
- Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given)
- Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given.)

About You
- Flexibility to work in all areas of Heathrow across the business
- Willingness to work overtime should the need arise.
- Ability to use a two-way radio - (Training will be given)
- Must be able to work as part of a team and also lone working
- Knowledge of Heathrow Airport plus local area would be an advantage
- Driving licence preferable but not necessary

About The Company
As a market leader in the Parking industry, APCOA pride themselves on offering tailor-made solutions to their clients. They have award-winning learning and development teams. Their Human Resources department coordinates their Investment in People strategy inwhich they currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.



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