Customer Service Assistant- Ipswich

Looking for a role where you can make a real difference? As a Customer Service Assistant in our branch, you’ll be at the heart of helping our members with their financial needs. Every day, you’ll have the chance to build relationships, create a positive impact in the community, and be part of a team that genuinely cares about people. If you love helping others and want to be part of something that truly makes a difference, this is the perfect place for you.

**Customer Service Assistant - A Good Place to Be**

**Location**: Ipswich Central Branches and covering at our Felixstowe Branch, IP11 7DY.

**Salary**: £22,932 per annum + Great Benefits

**Hours**: Monday to Friday, 9am to 5pm (35 hrs)

Rotated Saturdays are required.

**About Us**

At Suffolk Building Society, we’re more than just a financial institution—we’re a community. As a member-owned organization, we put people first, not shareholders. That means everything we do is driven by our values and our commitment to making a positive impact.

We offer:

- Flexibility - We understand the importance of work-life balance and offer a range of flexible working options to suit your lifestyle.
- Development - Your growth matters to us. From day one, you’ll receive full training, ongoing support, and opportunities to progress in your career.
- Equality, Diversity & Inclusion - We’re serious about creating an inclusive, welcoming environment where everyone can be their authentic self.
- Career Progression - Whether you’re looking for stability or want to advance in financial services, we’ll support your journey.
- Community Focused - We’re dedicated to supporting local communities, charities, and promoting ethical practices in everything we do.

**About the Role**

As a Customer Service Assistant, you’ll be the friendly face of Suffolk Building Society, helping our members with their financial needs while creating meaningful connections. This is more than just a customer service role—it’s a chance to make a real difference.

**What You’ll Do**:

- Provide an outstanding, friendly, and professional experience to all members.
- Handle financial transactions with care and accuracy.
- Offer guidance on our savings and mortgage products, helping members make informed choices.
- Stay up to date with our products and services, ensuring you can confidently assist members.
- Support local community initiatives and charity programs.
- Work collaboratively with your team to create a positive and inclusive workplace.

**What We’re Looking For**
- A passion for helping people and delivering excellent service.
- Strong communication and listening skills.
- Attention to detail and confidence in handling transactions.
- The ability to embrace new technologies and digital tools to enhance service delivery.
- A positive, team-oriented mindset.
- A willingness to learn—previous experience is great, but it’s not essential

**What’s in It for You?**
- 26 days annual leave + bank holidays
- Comprehensive training & career progression opportunities
- Pension scheme with free pension advice
- Life insurance & wellness programs
- Healthcare cash plan & retailer discounts
- Success-Sharing Bonus (discretionary)
- Free uniform
- Opportunities to volunteer & support local charities

**Join Us - Be Part of Something Bigger**

At Suffolk Building Society, we’re all about real people, real values, and real impact. If you’re looking for a career (not just a job) where you can grow, belong, and make a difference, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: From £22,932.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: MAIP