Customer Services Advisor

18 hours ago


Ipswich, United Kingdom Ipswich Borough Council Full time

**Address**:Ipswich Borough Council, Ipswich, Suffolk IP1 2DE

**Salary**: £26,824 - £29,540 per annum

**Hours**:37 hours per week, 8.30 am to 5 pm, Monday to Friday

**Contract**: Fixed Term until 31 March 2026

**Reference**: 0375

**Ipswich Borough Council’s**Customer Services Team is a fast paced, growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.

**Day to day**

**About you**

You must demonstrate a proven track record in front line customer services, and possess excellent communication, problem solving skills and enjoy working with members of public. You will have mathematics and English GCSEs at pass level or NVQ level 1 in Customer Care, excellent knowledge of MS Outlook, the internet or similar software.

You will need excellent telephony and IT skills and the ability to communicate detailed information and promote self-service to customers. You will be passionate about getting it right first and provide a prompt, courteous and knowledgeable service.

You will be required to work within a shift pattern covering the operational hours of 8.30 am to 5 pm, Monday to Friday.

This post is offered on a fixed term basis to 31 March 2026.

This is a hybrid working role, after you have completed your training (with a minimum of 2 days per week working in the office).

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, hybrid working opportunities, Employee Assistance Programme, and the opportunity to work with great colleagues.

**What you can expect from us**

We offer a comprehensive training package, including one to one training, ongoing development, and support. You will be part of busy and target driven contact environment, delivering excellent customer service on behalf of Ipswich Borough Council.

**How to apply**

Please read the **Job Description and Person Specification (pdf)**

To find out more, please **visit our website (Ipswich Borough Council)**

Please note CVs are not accepted. DBS clearance is required for this role.

**Closing date 17 September 2025.**

**Interview date: 24 September 2025.



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