Sales Associate

7 days ago

London, United Kingdom Mou Limited Full time

**Sales Associate**

We are currently seeking Christmas part-time sales associates to join our team at the Burlington Arcade, reporting to the Retail Operations Manager.

**Responsibilities**

As a sales associate here at Mou, you will be an essential part of a team delivering the kind of extraordinary service that our customers expect from Mou. Based in our store in the Burlington Arcade, your primary focus will be maintaining the highest retail standards, keeping up to date on product knowledge and replenishing stock. Customer service will be at the heart of what you do. An expert on all things Mou, you will be the go-to source of knowledge for our customers.

**Your Opportunity**

To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our brand focus. In doing so, maintaining loyalty to both the store and the brand.
- Develop and maintain excellent product knowledge and provide excellent customer service.
- Understand current products and collections and ensure that customers are informed and aware.
- Handle customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
- Keep up to date with customer requirements and operating procedures.
- Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met.
- Ensure that all procedures and policies are understood. To carry out work according to those standards.
- Opening & closing the store according to the needs of the business, in line with company security rules.
- Carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the sales associate role.
- Attract new customers and develop an expertise in networking with the locals
- Keep the shop floor and merchandise neat, organized and stocked
- Assist in the maintenance of all inventory in the stockroom and on the shop floor

**Who you are**
- Previous experience in a similar role
- Experience in a customer service role with face-to-face customer contact
- Ability to adapt to frequent changes and work in a fast-paced environment
- Motivated by being a team player with a common goal
- Excellent communication and interpersonal skills with the ability to build and maintain relationships
- Precise and organized
- Passionate about fashion

**Job Types**: Part-time, Temporary contract

**Salary**: £13.00 per hour

**Benefits**:

- Casual dress
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

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