Collections Customer Service Advisor

7 days ago


Cardiff, United Kingdom BU-UK Infrastructure Full time

**Do you want to join a multi-utility infrastructure provider that has been recognised as a Great Place to Work?**

BUUK Infrastructure know that our greatest asset is our staff, and we are a company that our people feel proud to be a part of. The passion and commitment shown by every member of our team allows us to succeed in our mission statement - “To deliver consistently high-quality service to customers to earn their long-term loyalty to BUUK.”

BUUK Infrastructure are currently recruiting for a **Collections Customer Service Advisor** to be based at our Cardiff office location. This is a full time, permanent position. Our opening hours are Monday-Friday 8am-8pm, and Saturdays 9am-1pm with a mixture of shifts covering these hours. Your starting salary will be £23,875, increasing to £25,467 following successful completion of your probation.

While the main purpose of this role is to always provide exceptional customer service and be a brand advocate, further responsibilities will include
- Proactively contact customers to chase payment
- Manage customers through the debt process, securing payment, setting up debt plans, education around available support (debt charities etc) through to completion.
- Show understanding and discretion of our customers situations
- Liaise with 3rd party debt collectors where necessary
- Ensure customer records are updated accurately and in a timely manner
- To answer inbound calls, make outbound calls, respond to written contact, and web chats within set timescales and quality measures ensuring customer needs are met to a high standard whilst keeping us compliant with industry regulations.
- Use your initiative to identify problems and resolve customers enquiries first time, every time

You will be based in our office a close walk from both train and bus links along with many shops and cafes, in the heart of Cardiff. We also offer a hybrid working policy following completion of training.

If you have any questions or would like to discuss the role in more detail, please contact the Resourcing team on 01359 308260 for an informal discussion in confidence.

**Job Types**: Full-time, Permanent

**Salary**: £23,875.00-£25,467.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: BUUJQ874548



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