Collections Advisor

6 days ago


Cardiff, United Kingdom Search Consultancy Full time

**Collections Advisors**

**Cardiff/Hybrid**

**£20,000-£22,000 plus amazing benefits**

Fantastic opportunity to work within a brand new call centre based in Cardiff city centre The company is established but this is a brand new site.

You would be part of providing exceptional customer service supporting customers who have struggled to pay their mortgages to a new mortgage centre. Initially you will be involved in testing our systems, ensuring the collections & arrears processes workcorrectly for the team and customers and then getting us ready for launch. You will be a founder member of the team and able to help us shape how we do things for the customer and colleagues.

**What we are looking for-**
- Ideally a minimum of 12 months experience, working within collections, financial services, fintech, or mortgages
- Effective communication skills
- Confident in speaking to customers with inbound and out bound calls
- Articulate with the ability to interact with people at all levels
- Ability to over come objections and problem solve
- Flexible and motivated

**What's in it for you-**
- Brand new contact centre
- Hybrid working
- Shift patterns various between 8am-8pm Monday to Friday and some Saturdays 9am to 1pm(Work from home)
- Founder member of the temp and able to help shape things
- Brand new premises with city centre location
- 36 days holiday including bank holidays
- Option to purchase/sell holidays
- Life Assurance
- Flexible Benefits
- Matched pension scheme
- No bank holidays

If this sounds like something you would like to be part of then we would love to hear from you.


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