Collections Advisor

4 days ago


Cardiff, United Kingdom Jomo People Ltd Full time

Do you have amazing customer service experience within a financial services collections advisor or arrears role, and a knack for ensuring great relationships with your customers? Do you come from a financial services, mortgages or regulated background with experience of working with customers in a collections advisor role to arrange repayments on their account? Would you like to join a team who will really value your experience in a collection role? Then we want to hear from you

We’re working with a growing Cardiff based financial services company, who offer amazing support to their teams, who are looking for someone to join their team. This is a fab opportunity for anyone who enjoys helping customers on their journey, building relationships to retain business and would like to join a successful and supportive financial services company who put their people and customers at the heart of everything they do.

Here’s some more details:
**Position: Customer Care Specialist (Mortgage Collections Advisor / Arrears)**

**Location: Cardiff City Centre **with opportunity to work on a Hybrid basis**

**Salary: £25,300 pa**

**Contract: Permanent**

**Hours: 35 hours per week, Monday to Friday 9am - 5pm (NO EVENINGS OR WEEKENDS)**

**As a Customer Care Consultant / Collections Advisor, you will be responsible for the following**:

- Administer each account up to where arrears have been discharged and beyond
- Working sensitively with the personal representatives of deceased mortgage customers to ensure that the loans of the deceased are repaid in accordance with the period of grace defined within the mortgage product term
- Ensuring that at all times customers are treated fairly and responsibly, providing evidence to support the decision-making process at every stage of your interaction with the customer
- Recent experience in a highly customer focussed financial services role, within an arrears / collections role
- Able to deliver customer centric solutions while protecting the interests of the business
- Working with vulnerable customers and deceased accounts
- A great team player with the ability to work on own initiative
- Self-motivated with a “can-do” approach to work and customer service
Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

**Job Types**: Full-time, Permanent

**Salary**: From £25,300.00 per year

**Benefits**:

- Company pension
- Gym membership
- Private medical insurance
- Wellness programmes
Schedule:

- 8 hour shift
- No weekends


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