Technical Support Officer

**Location**:Agile - Home working or office based across NYP & NYFRS estates. There is a requirement to attend Head Office in Northallerton, North Yorkshire as and when required

**Salary**: Scale 5/6 £25,758 - £30,375 pro rata

**Hours**: Part-time 20.5 hours per week across three days (Monday, Tuesday, and Wednesday) 08:30-17:00

**Contract**: Permanent
- Do you have demonstrable technical and/or supervisory expertise in either the areas of facilities and estate management or environment and sustainability? Are you a keen communicator with a real strength for negotiating, influencing, networking, and communicating when building and maintaining relationships with a wide range of stakeholders?_

We are looking for a Technical Support Officer to join our Estates and Sustainability Team where you will be responsible for ensuring that our support and services are timely, fit for purpose and measurable, and retain a focus on positive outcomes for our clients in delivering services to the public.

**A little bit about us**

The Estates and Sustainability Team is one of three departments within the Assets Function supporting the overall enableNY delivery model. The team is key in shaping and delivering a service offering, by providing expert advice, technical support, and administration services on the full range of estates management matters whilst ensuring regulatory and legal compliance for the delivery of our services.

**Responsibilities**:

- Assisting the Estates and Sustainability Manager, Senior Estates Officer and the Facilities and Sustainability Manger with the gathering, collating and management of Estates related information, data and documentation.
- Ensuring the function is delivered in line with specific targeted customer service levels, health and safety standards and legislation.
- Engaging with internal and external customers for the successful implementation of change, by contributing to and leading on projects; contributing to working groups to develop improved business performance and processes.
- Managing internal customer relationships and expectations to ensure that an efficient service is provided.
- Developing process improvements, enhancements and end-to-end processes and procedures.
- Leading direct reports in the efficient performance of their roles, including performance management and development.
- Ensuring quality and value for money issues are considered in the management of the estate.
- Investigating, collating, presenting, reporting on and maintaining management information.

**Requirements**:
To be successful you will:

- Have a passion for communicating with a range of diverse customers across a variety of platforms and enjoy building and maintaining effective working relationships.
- Lead a team and support their performance and development.
- Be talented in using various IT systems including Microsoft Office.
- Have a real strength in networking, communicating, influencing, and negotiating.
- Be adaptable and resourceful with a keen eye for detail.
- Be confident with producing and presenting accurate data and information.
- Provide a high level of service by combining your professional knowledge and insight, with personal credibility and talent.

**Working for us - what we can offer you**

Working for the emergency services is rewarding and brings opportunities to make a real difference not only internally but to the communities we serve.

You’ll receive a competitive salary and be entitled to a Local Government pension scheme, 24 days leave entitlement, increasing to 30 days with length of service (plus bank holidays), FlexiTime Scheme, and other employee benefits. Unison is the recognised trade union and there are also several employee support networks and you will have access to Health and Wellbeing Services. You’ll also benefit from discounts on shopping and eating out as part of the Blue Light Card scheme.

You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.

**How to apply