Housing Support Officer

2 days ago

Northallerton, United Kingdom Broadacres Full time

**Housing Support Officer**:
**Housing Support Officer**

**Northallerton (Agile)**

**£12,628.97 per annum, which is pro rata £25,257.93** per annum**

**Part Time - 18.5 Hours**

**Permanent**

We have an opportunity for a Housing Support Officer to join our friendly and supportive Housing Customer Experience team to assist our customers in getting the most out of their tenancy.

**The Role**

As a Housing Support Officer, you will support new and existing customers who may need additional assistance in managing their tenancy. You will work with our customers to improve their emotional / physical wellbeing and help them to access digital services as well as provide energy advice. You will also assist customers with identifiable tenancy management issues (including hoarding). With excellent communication skills you will liaise with internal colleagues and external agencies to ensure the best customer experience.

**What we are looking for**
- Experience of working in a support capacity within a people centred environment
- A good understanding of the principles of practice in working with vulnerable people
- Good problem solving and negotiation skills
- Good IT skills and an understanding of needs and risk assessment
- The ability to work with service-users, colleagues, families and individuals from external agencies
- Willingness to participate in learning events and undertake a formal qualification e.g. NVQ 3 Health & Social Care

You must also hold a valid driving licence and have access to a vehicle with appropriate vehicle insurance.

**What We Offer**:

- Competitive Salary: A role that offers a competitive salary reflective of your experience and skills.
- Professional Development: Opportunities for continuous learning and growth to advance your career.
- Supportive Environment: A team that values your contributions and supports your professional journey.
- Meaningful Impact: Make a difference by supporting our customers and engaging with our communities and stakeholders.
- Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service.
- Pension Plan: Generous Pension Scheme and Life Assurance.
- Agile Working: Enjoy flexible working arrangements.
- Comprehensive Benefits: Additional perks to support your wellbeing, including our Employee Assistance Programme service.

**Why Join Us?**

We are a forward-thinking, not-for-profit organisation committed to providing excellent services to our customers. Our aim is to ensure that our communications are inclusive, accessible and engaging.

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