Housing Support Officer

6 days ago

Northallerton, United Kingdom Broadacres Housing Association Ltd Full time

**Full Time, Permanent**

We have an opportunity for a Housing Support Officer to join our friendly and supportive Customer Experience team to assist our customers in getting the most out of their tenancy.

**The role**

As a Housing Support Officer, you will support new and existing customers who may need additional assistance in managing their tenancy. You will work with our customers to improve their emotional / physical wellbeing and help them to access digital services as well as provide energy advice. You will also assist customers with identifiable domestic cleaning issues (including hoarding). With excellent communication skills you will liaise with internal colleagues and external agencies to ensure the best customer experience.

**What we are looking for**:

- Experience of working in a support capacity within a people centred environment
- A good understanding of the principles of practice in working with vulnerable people
- Good problem solving and negotiation skills
- Good IT skills and an understanding of needs and risk assessment
- The ability to work with service-users, colleagues, families and individuals from external agencies

You must also hold a valid driving licence, and have access to a vehicle with appropriate vehicle insurance.

**What we can offer in return**:

- A competitive salary and annual leave entitlement
- Extra day of annual leave for birthdays totalling 32 (inc. bank holidays) pro rata. Annual leave also increases for every year of service up to 5 years totalling 37 days (inc bank hols)
- Defined Benefit Pension Scheme
- Salary sacrifice schemes including dental insurance, cycle to work and eco-friendly cars
- A range of other benefits

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