Customer Service Advisor

3 days ago

Gloucester, United Kingdom SYNETIQ Full time

**Customer Service Advisor / Sales**

**About SYNETIQ**

SYNETIQ, an IAA company (NYSE: IAA), is one of the UK’s largest vehicle salvage, dismantling and recycling companies. A world away from the old-school concept of a breaker’s yard, we’re focused on more sustainable motoring solutions through our integrated circular model.

We work with customers and clients to offer affordable, sustainable motoring solutions that don’t cost the Earth. Our services are for customers looking for quality used car parts and businesses who want to maximise the financial and environmental return of their vehicles.

It is an exciting company to join right now with an ambitious 3-year growth plan which relies on recruiting and retaining great people that drive sales and profitability in whatever their role. With core values like Care, Simplicity & Integrity, you can really help us to attract, develop and retain talented people with great values to ensure we truly are the best in the industry.

**The Role - Customer Service Advisor / Sales**

As a part of your role you will be providing online sales support and account management to our fleet, insurance and bodyshop customer base. You will also be qualifying and quoting on our bespoke online parts platform.

Our online green parts procurement portal is for our collision & mechanical repairers, fleets, accident management & insurers.

This is a key area of the business which links into to our largest clients and customers.

**Key Areas of Responsibility**:

- Handling inbound parts requests and identifying suitable parts from our in-house database.
- Qualify parts by using PL24 (Partslink 24) and other parts catalogue.
- Quoting and selling parts into the B2B market via our online portal.
- To respond to customer in a professional manner and to adhere to the service level agreement set.
- Maintaining exceptional customer service levels within the portal and online chat function.
- Taking ownership & responsibility for enquiries and resolving any issues.
- Willingness to learn and engage with colleagues and our customer base.
- A confident communicator.
- Some prior knowledge of the sales process (desirable)
- Previous experience within parts sales ideal.

**Hours**:

- Monday - Friday 08.30am - 5pm

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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