Customer Service Advisor

19 hours ago

Gloucester, United Kingdom Pertemps Lloyds Full time

Customer Service Advisor
Location: Barnwood, Gloucester
Lloyds Banking Group is committed to their purpose of helping Britain prosper, so this could be the role for you if you want to make a difference.
Pertemps are recruiting on behalf of Lloyds Banking Group for a Customer Service Advisor. Lloyds Banking Group has a record of supporting customers, communities and businesses for over 320 years, and this could be your chance to be a part of the bank's excitingfuture.
The roles available are within the pensions division, where you will help customers ensure they can be financially secure for later on in life and towards retirement.
Within pensions the primary focus is both customers and colleagues. The division is passionate about making a difference whilst keeping the customer at the heart of everything it does. The division strives to improve customer experience, simplifying the businessand making pensions a great place to work for its colleagues
Please note that this role will be a mixture of working from the office and from home.
CUSTOMER SERVICE ADVISOR ROLE:
6 month temporary role with a possibility of extension or potential to go permanent;
Working patterns Monday - Friday with shifts between 08:00 - 18:00 (shifts rota confirmed in advance)
Full Time - 35 hours a weeks, 7 hour working days
CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:
Telephony-based tasks to service customer queries
Provide technical advice and guidance on your areas of expertise to both external customers and colleagues at all levels.
Dealing with customer data ethically and in accordance with the FSA (Financial Services Authority) requirements.
Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised.
Be responsible for carrying out a broad range of demanding operational support procedures, using your own judgment to make decisions which impact on customer outcomes.
CUSTOMER SERVICE ADVISOR SKILLS:
Excellent communication skills (both verbal and written)
Excellent customer service and administrative skills
Attention to detail is key
Ability to embrace 'in the moment' coaching to develop your skills and knowledge
Adaptable to change and willing to embrace new ideas
WHAT’S IN IT FOR YOU?
Paid training ( the training will be held in the office initially, until equipment is provided; remote training will be held afterwards until the completion of training period - 6 weeks);
Great rates of pay;
Onsite parking;
Potential for contract extension or a permanent position;
The opportunity to work with some of the most influential and experienced managers in the banking industry;
If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK

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