Customer Service Advisor

1 day ago

Gloucester, United Kingdom Omega Resource Group Limited Full time

**Position**Utilities Customer Service Advisor

**Location** Gloucestershire

**Salary**:

- £20,000 - £22,000

**Have you had previous experience working in customer services within utilities and would like to work from home?**

An exciting customer service advisor opportunity has arisen with my client. They are a market leader in their sector and are striving to add to their already impressive customer service team.

**This role can be done remotely, office based or both and full or part time.**

The role customer service advisor will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key.
- Provide exceptional customer centric service delivering first contact resolution for all our customers via inbound and outbound phone contact
- Have an active involvement in Quality Assurance, ensuring that policies, procedures, and best practices are met and maintained at both an individual and team level
- To ensure our customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers
- To take responsibility and ownership for customer queries ensuring the customer is responded too promptly & updated frequently
- Effective customer resolution ensuring information is compliant against Industry standards.

**The benefits of working for this company are**:

- They offer competitive rates of pay.
- Potential career progression.
- They promote a positive, approachable, and welcoming culture throughout the company.
- Hybrid / Home working available
- Excellent benefits and bonuses available
- Ability to build rapport
- Experience in providing an excellent level of customer service within utilities
- Good computer literacy, including Microsoft word and Excel
- Excellent written & verbal communication skills
- Excellent time management with ability to prioritise workloads
- Utility industry knowledge & experience
- or by phone on /

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

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