Haemaglobanopathy Admin Support

The post holder will provide non-clinical / admin support to the multi-professional team under the direction of an appropriate registered health care professional. Support the nursing team with admin tasks such as:

- Typing up patient letters.
- Arranging meetings.
- Support with auditing as required.
- Dealing with incoming and outgoing post.
- Answering patient calls / enquiries.
- Filing.
- Other general administrative duties.

The post holder will support good working relationships with the child haematology service to ensure the admin is seamless for transition for the child / young person as they reach adulthood.
The post holder will be required to work as part of the administration team and may be required to provide cross cover during periods of staff absence within their existing team and paediatric haemoglobinopathy team.
You may be required to work in other designated locations of the Trust as well as your primary base. The Northampton Specialist haemoglobinopathy team currently incorporates Northampton and Kettering, flexibility is required across the two main hospital sites.
DELIVERY OF EFFECTIVE HEALTH CARE WITHIN THE ORGANISATION
- Undertake specified directed duties as delegated by the Registered Nurse / health care professional.
- Carry out specified delegated nonclinical care and support consistent with the patients’/ users’ plan of care.
- Maintain effective communication with the Registered Nurse / health care professional regarding issues relating to assigned duties, promptly reporting areas of concern.
- Assist and support care delivery by only undertaking delegated work that is within own level skill and competence.
- Contribute to the overall effectiveness of the care delivered by the health care team and which benefits the patient / user experience.

MANAGEMENT AND USE OF INFORMATION, RESOURCES, CLERICAL AND ADMINISTRATIVE ACTIVITIES
- Use health-related information only for the purposes for which it is intended and in accordance with the Data Protection Act.
- Ensure confidentiality is always maintained and information relating to patients / users and staff is used only in connection with authorised duties.
- Carry out designated clerical duties as delegated by the Haemoglobinopathy team.
- Assist and contribute to the efficient use of stock, sundries, and resources within own work activities.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Operational
Signposting of queries as appropriate to the clinical, information or administrative teams.
Using excellent communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS and team.
To ensure all relevant patient appointments for nurse led services are notified in a timely manner providing an excellent patient experience providing required information.
Support and contribute to audit processes, governance, research, clinical research trials and service development.
Support the planning/inviting / organising of informative events for patients.
Plans own workload daily and sets priorities for workload management.
Able to complete tasks in a timely manner and according to relevant protocols for service.
Coordination of education and provision of advice
To be able to advise and sign post patients to the relevant team / person.
General Responsibilities
Be responsible for own personal educational, keeping up to date with changes to practice, to ensure highest possible standards of work.
Review own work and identify with the relevant people the activities to be undertaken to support learning and development.
Understand that there will be some distressing situations and when to seek appropriate support/advice.
Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice.
Feedback patient and carer concerns / unmet needs to CNS as appropriate.
Information Management