Admin Support

We have a vacancy for a Support Secretary/Typist in the Rheumatology department at Northampton General Hospital.

You will be working as part of a supportive team providing high quality audio typing and other clerical duties within the department.

We are looking for someone with fantastic administration and excellent typing skills, a great multitasker with a good eye for detail.

You will be passionate about our business, creating a culture of continuous improvement, where patient welfare is at the heart of all you do.

This is an exciting opportunity for a highly motivated, enthusiastic individual to join our secretarial and admin team. The post holder will provide an excellent administrative service to enable the delivery of an effective, efficient and timely service to our patients and their families.

If you enjoy communicating with people, are a good team player with excellent oral and written communication skills and have a willingness to contribute to positive team working, we would love to hear from you.

This post holder to be responsible for the typing of clinical correspondence and documents relating to patient pathways via the use of digital dictation. Responsible for producing letters within the agreed time frame ensuring quality and accuracy is maintained at all times. Manage the patient’s pathway by responding to queries and requests in clinical correspondence. Communicating these actions via the use of the IT solutions provided to communicate with the Consultant Secretaries and Waiting List Coordinators.

In addition, undertake effective administrative and secretarial duties as part of the administration team.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals

Provide a comprehensive clinical secretarial service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care.

Take direction from the Administration Manager, Medical Secretary Team to meet the administrative demands.

Ensure all correspondence for the Clinical Team, including clinical letters, discharge summaries, medico-legal reports and results, minutes of committee meetings etc. are typed and dispatched promptly. The majority of the correspondence will be audio/digital dictation which is measured to a Trust turnaround target

Deal with telephone and face to face enquiries from patient, relatives, carers and all staff groups providing information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery within agreed limits and take appropriate actions

Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information.

On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical

Teams of any urgent or abnormal test results ensuring that relevant action is taken

Attend meetings, as required (except Clinical Performance meetings) to ensure effective communication with all service users

Demonstration and supervision of workplace activities to other members of the secretarial team as required maintaining a high standard of service to the Clinical Teams.

Ensure confidentiality is maintained is all communication and that documents and other sensitive information are secure at all time.

Use the relevant Trust databases and patient administration systems and ensure that all data is correct and up-to-date.

Provide general administrative services as required by the department.
Filing letters and reports in medical notes promptly and cross reference whenever necessary and general office filing.

Photocopying, faxing and posting documentation.

Receive and sort daily post, date stamp and distribute as appropriate.
Liaise with other hospital departments, GPs and other healthcare agencies when required.

Provide cross-cover within administration team during absence and follow relevant organisational polici