Regional Admin Support

7 days ago

Northampton, United Kingdom Mitie Full time

**Job****:

- Admin Support**

**Location** - Northampton**

**Job objectives and responsibilities**
- Build and maintain effective professional customer relationships and communications
- Help manage customer service delivery and communications as part of the service department
- Communication and liaison with the service team, engineering team, projects team, subcontractors and equipment suppliers
- Updating relevant customer records on system database
- To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job
- Costing all jobs efficiently to avoid financial issues
- All admin duties completed within timely manner
- Respond to any client queries relating to job updates
- Adhoc duties assisting with service desk, small works admin as and when required

Main duties
- Processing and maintaining customer records
- Compliance, ensuring all certificates/documention from engineers/subcontractors are completed correctly and are legible
- Costing all jobs completed by engineers/subcontractors from previous days
- Ensure the relevant PO's are in place whilst costing dockets and spend levels have not been exceeded
- Utilising correct SOR's for specified customers
- Checking and ensuring all certificates are to standards that are acceptable
- Reading all job notes to ensure the job is fully completed before costing
- Updating any asset spreadsheet/documentation where required
- Obtaining relevant uplifts for purchase orders to avoid any invoice queries
- Dealing with any financial queries to avoid invoice queries
- Liaising between internal departments to resolve any customer issues
- Distributing follow-on calls from engineers PDA's to relevant teams/schedulers
- Obtain purchase orders for remedial works carried out.
- Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop customer objectives
- Excellent attention to detail
- Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager

Carry out any other duties as requested by Management

Person Specification
- Excellent customer relationship skills with professional telephone manner
- Team player who is capable of working autonomously in supporting service team and customer queries
- Advanced communication and organisational abilities
- Commercially astute, used to a contract operating environment with SLA's and KPI's
- Enthusiasm in a growing and customer focused environment
- Passion for exception customer service delivery
- Ability to own issue and facilitate resolution through effective prioritisation and working with colleagues in engineers teams

Familiarity with CASH for windows or equivalent is desirable

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
**Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

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