Senior CRM and Data Insights Executive

2 days ago

Shifnal, United Kingdom Midlands Air Ambulance Charity Full time

**About us**

Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region - we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.

Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience. Our core organisational divisions include:
**Emergency critical care service** - our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes. We provide a pre-hospital helicopter-led service, 24/7 operations, 365 days a year, to residents and visitors across the Midlands region, bringing hospital-level procedures and medicines to the patient at the scene of an accident or incident.

**Charitable programme** - we raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve. We provide education programmes, volunteering opportunities and social engagement activities to support with community cohesion and wellbeing.

**Retail network** - we have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions. We also support environmental and ethical causes as part of our wider societal role.

**Training provider** - we deliver community life skill sessions, such as CPR, bleed control and defibrillation usage, alongside CPD accredited courses, ranging from workplace first aid training to specialist pre-hospital clinical training.

The organisation is driven by a longstanding and deep-rooted ‘One Team’ ethos:
**Vision** - Saving Lives by Saving Time - Today, tomorrow, and in the future.

**Mission**:

- To provide patients with outstanding pre-hospital care and life saving intervention through the operation of helicopter-led emergency medical services.

**Values** - Receptive, Recognition, Relevant, Respectful and Responsible

**About the role**

The Senior CRM & Data Insights Executive is a detail-driven and collaborative data professional who will take ownership of our CRM and data operations. The role is essential in ensuring our supporter data is accurate, accessible, and strategically used to drive fundraising and engagement. The postholder will be both a hands-on technical lead and a cross-team collaborator, improving systems, processes and insights that support fundraising growth.

**How to apply**

**Other information**

**Job Types**: Full-time, Fixed term contract

Pay: £30,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Sick pay
- Work from home

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- charity: 1 year (preferred)
- managing CRM systems : 1 year (required)
- information management: 1 year (required)

Work Location: Hybrid remote in Shifnal TF11

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