Reception and Engagement Officer

Job Advert

**Who are Acis Group?**

We began as a social landlord providing homes in West Lindsey over 25 years ago and have continue to grow to meet the needs of the customers we serve. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber, deliver education and employment services to over 5,000 people every year through our four learning hubs stretching from Gainsborough to Mablethorpe and offer wider student and accommodation services to over 1,000 students each year in partnership with Universities in Nottingham and Sheffield. We support people with different services when they need us - offering different homes that meet different needs - including ones for affordable rent, Shared Ownership, people aged 55 and over, supported housing and homes for sale. We offer everything from entry level to higher level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential through our community enterprise’s Riverside Training and CLIP. Our accommodation services for students give people a safe home away from home which offers a safe affordable room with on-site wellbeing, support and events to help them thrive.

**Your role is all about helping people see the possibilities, engaging them to sign up to our services that could help them succeed. You’re the face of the service, who’s a people person and loves interacting with people in any way.**

**This role is 34 hours a week.**

**As a Reception and Engagement officer, a typical day might include**:

- Our front facing receptionist greeting customers and learners.
- Carrying out administrative duties such as completing enrolment forms with new customers and learners
- Working with local groups, organisations, partners including universities and support services and internal teams to identify and recruit new people to our services.
- Organising and attending events to promote our services and engage new people.
- Leading and organising and coordinate events, workshops, open days, welcome days, drop-ins and activities to increase opportunities to build our customer experience, attract sign-ups and access our wider services.
- Proactively promote and market our services to ensure people know what we offer, how they can sign up and what they can expect, including management of hub based social channels and local marketing initiatives.
- Carrying out the full sign-up process, including eligibility checks, payments, enrollments and bookings, supporting them until their first day.
- Provide a clear overview of support needs as part of our warm handover to our wider teams for their continued support
- Ensuring the hub should be a welcoming safe space for everyone at all times.
- Carrying out follow up satisfaction calls, progression calls, and re-sales for our services - ensuring people are offered what we feel is appropriate to them shouting about our successes and sharing news.
- Undertake role of exams officer when required.
- Following up on enquiries, checking in to ensure satisfaction, and supporting when it is not achieved.

**What looks good to us**:

- Strong communicator with excellent customer service experience and skills
- General awareness of health and safety and building management
- Are comfortable with, and can engage with people both 1-2-1 and in groups
- Experience of organizing events and knowledge of the basics of sales and marketing techniques, or willingness to learn
- Ability to work as a team, under pressure and in a fast-paced environment
- A good understanding of the barriers faced by people, and the solutions that may be able to benefit them
- Ability to work collaboratively with others, whether in the same team or external support providers
- Good IT skills, with an eye for detail that’s second to none.
- You’re a positive, energised and enthusiastic person, with a real zest for helping others
- Engaging and supporting people is what gets you up every day
- Nothing makes you happier than seeing someone progress, knowing you helped them get there.

**...and what will help you stand out from the crowd**:

- Knowledge funded projects including European social funded projects
- Qualification in Mentoring, Advice and Guidance or similar, or a mental health qualification
- Ability to deal with challenging behaviour at times
- An understanding of the different local services available for customers
- Outcome star training undertaken
- MHFA trained
- First aid trained

**Being part of the Acis team, you’ll get**:

- Generous holiday entitlement - 25 days annual leave every year, plus bank holidays (pro rata)
- Pension contributions up to 4%
- The opportunity to undertake professional training, funded by us.
- Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz - a discount scheme giv