Part Time Receptionist/administrator
7 days ago
We are looking for an enthusiastic customer-focused person to join our team. You will be looking for a varied and challenging role within a friendly hard -working team. You will have good personal and computer skills and be a multi-tasker, able to assist both therapists and patients ensuring the smooth running of the practice.
We believe that customers are the core of our business and that all team members need to be in regular contact with our customer base, gaining feedback, being the face of Cranfold, and delivering the second to none customer service that our patients deserve and expect from us.
Role:
- Become familiar with and contribute to the ethos of the company
- Become familiar with the various different patient pathways
- Be involved in the social media and marketing for Cranfold
- Creating posters for display marketing
- Banking & invoicing
- Become familiar with Insurance Company reporting procedures
- Prepare and analyse reports from TM3 software for management (training given)
- Liaise with other management team members to assist with and contribute to projects
- Arrange and complete appointments on the diary system
- Take payment by cheque and card, and process these and BACS payments on system
- Support therapists with administration and other queries
- Understand and practise confidentiality
- Additional duties to assist with the smooth day to day running of Cranfold
Location: Cranfold Physical Therapy Centre, 107 High Street. Cranleigh Surrey GU6 8AU
**Terms and Conditions**:
This is a part time employed position
**Hours**: 14.75 hours per week + some Saturdays
Tuesday: 9.30-5.30pm (8)
Wednesday: 8.15-3pm (6.75)
Saturday: 8.45-1.15pm 2nd Saturday of every month and every other 3rd Saturday
We work as a team so flexibility to help cover colleagues’ holidays is expected as part of the role and would be arranged in discussion with your line manager.
**Pay**: Starting salary £11 per hour with review after end of probation (usually at 3 months). Overtime rate fixed at £15 per hour for hours worked in clinic after 17.30 or on Saturdays.
**Start date**: to be negotiated but asap
**Pension**: 5% employer contribution
**Holiday**: 28 days per year pro rata including Bank Holidays
**In service benefits**: Unlimited half price treatments for personal use. 4 Family and Friends half price treatments a year. Stock items at cost price.
**Statutory rights & benefits**:(Maternity/Paternity, sick pay etc)
Cranfold Physical Therapy Centre is an equal opportunities employer
**Job Type**: Part-time
Part-time hours: 14.75 per week
**Salary**: From £11.00 per hour
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Weekend availability
Work Location: One location
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