Customer Service Administrator

4 days ago

Cranleigh, United Kingdom Tate Full time

**Customer Service Administrator**

IMMEDIATE START AND INTERVIEWS
- Salary £23k
- Based in Cranleigh Surrey
- _Hours are 37.5 hours a week. **Mainly** Monday to Friday 9 to 5:30, **but will need to be available to cover up until 8pm in the evening**. This probably will be a few times a week and will not take place until the person is confident in the role and processes. The evening hours are likely to need to be workedfrom home._
- Parking available

**Our client is an expanding business based in Cranleigh, they have a great role for a recent graduate or experienced Customer Support Administrator.**

**Duties and Responsibilities**:

- Responsible for managing the daily contact with customers
- You will be dealing with and actioning incoming queries through to effective resolution
- Input and update data into the company internal systems
- Manage customer satisfaction by making post installation calls
- At times you will be required to manage complaints from customers and raise tickets via our support team
- You will be required to make outbound calls to leads; as taken by our Sales Team, to discuss orders
- Process and monitor orders
- Complete daily/ weekly reporting; training will be provided

**Requirements**:

- Administration experience preferred with strong attention to detail
- Good knowledge of Microsoft programmes including outlook, word and excel
- Some experience of CRM systems preferred, however training will be given
- Good Telephone and written communication required
- To be able to work as part of a growing team where no 2 days are the same

Tate is acting as an Employment Business in relation to this vacancy.

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